(Hong Kong Guangyi Trading Co., Ltd.) Anti-counterfeiting policy
Products sold through (LuluKitty) must be authentic. The sale of inauthentic products is strictly prohibited. Failure to comply with this policy may result in loss of purchasing privileges, withholding of funds, and disposal of inventory in our possession.
It is the buyer's responsibility to inspect and purchase only authentic products. Prohibited products include pirated, counterfeit, or pirated products or content; products that have been illegally copied, reproduced, or manufactured; and products that infringe the intellectual property rights of others. If you purchase an inauthentic product on LuluKitty in mainland China, we may immediately reject your order and reserve the right to suspend your account with us (and any related accounts). In addition, we will not deliver your order until we are satisfied that your order is authentic and does not violate applicable law (depending on your jurisdiction of residence). We may withhold payment if we determine that an account has been used to purchase inauthentic goods, commit fraud, or engage in other illegal activity.
We work with rights holders, content owners, suppliers, and couriers to improve how we detect and prevent inauthentic products from reaching customers. As a result, we remove suspect listings based on our own review of the products. We also work with rights holders and law enforcement around the world to take and support legal action against sellers and suppliers who knowingly violate this policy and harm our customers. In addition to criminal fines and prison sentences, sellers and suppliers of inauthentic products may face civil penalties, including the loss of any amounts received from the sale of the inauthentic products, damages or injuries suffered by rights holders, statutory and other damages, and attorneys’ fees.
LuluKitty is committed to providing our customers with a trusted shopping experience. By purchasing on (LuluKitty), you agree to:
Purchasing counterfeit products is strictly prohibited.
You may not purchase any products that are illegally sold, such as products that are illegally copied, reproduced or manufactured
If you have any doubts, you must ask the seller for records about the authenticity of the product
Failure to comply with this policy may result in loss of access to our services, withholding of funds, destruction of inventory in our fulfillment centers, and other legal consequences.
More information
Purchase only genuine and legal products. It is your responsibility to check and purchase only genuine products that are legally sold in your country. Examples of prohibited products include:
o Piracy, counterfeiting or piracy of products or content
oProducts that have been illegally copied, reproduced or manufactured
o Products that infringe on the intellectual property rights of others
Request and maintain inventory records. If you have questions, you can ask sellers to provide documentation (such as an invoice) proving the authenticity of their products or authorization to list them for sale. They may remove pricing information from these documents, but providing documents that are edited or misleading in any other way is a violation of this policy and we reserve the right not to accept the order.
Consequences of purchasing inauthentic products. If you purchase an inauthentic product, we may immediately suspend or terminate your purchasing account (and any related accounts), dispose of any inauthentic merchandise at your expense at our fulfillment center, and/or withhold payments to you.
(LuluKitty) takes action to protect customers and rights holders. We also work with manufacturers, rights holders, content owners, suppliers, and sellers to improve how we detect and prevent inauthentic products from reaching customers. As a result of our detection and enforcement activities, we may:
oRemove suspicious lists.
o If you think your order does not meet our requirements, please reject it
o Unable to verify its authenticity
Report inauthentic products. We encourage customers who have product authenticity issues to notify us. We will promptly investigate and take all appropriate actions to protect customers and rights holders. For counterfeit complaints, you can contact our customer service team at the following email address: CEO@lulukitty.com.