1. Confirmation and Acceptance of the Terms of Service
1.1 Service Ownership and Operation Rights
LuluKitty owns and operates this registered user service. All services provided must be strictly implemented in accordance with its published service charter, service terms and operating rules. When users use this service, they are deemed to have read, understood and agreed to all the terms and conditions in this agreement.
1.2 Changes to this Agreement
LuluKitty reserves the right to modify or update the terms of service at any time without prior notice to users. Any modified or updated terms of service will be posted on the website, and users' continued use of the website will constitute acceptance of the new terms.
II. Provision of Service Information
2.1 User Information Requirements
LuluKitty provides international purchasing services to users through the Internet, using its own information and service platform. The recipient information (including name, address, contact number, etc.) provided by the user must be detailed, accurate, true and valid; the user's personal email address must also be true and valid. When the information changes, the user should submit it to LuluKitty customer service in a timely manner. If the user provides inaccurate or untrue information and is unable to provide effective services, LuluKitty has the right to unilaterally suspend the user's service rights and will not be responsible for any losses caused thereby.
3. User Information Protection Principles
3.1 Privacy Protection
Respecting user privacy is a basic principle of LuluKitty. We will not disclose, change or reveal user personal information to third parties unless there is a legal requirement or a customer's request. User personal information will be securely stored in LuluKitty's registered user service files.
3.2 Legal Compliance
We will comply with applicable data protection laws and regulations to ensure the security and confidentiality of users' personal information.
IV. Rights under Terms of Service
4.1 Service Changes and Interruptions
LuluKitty reserves the right to modify or interrupt the service at any time without notifying the user, and such right does not require any liability to the user or third party. Any modified or updated terms of service will be published on the website, and the user's continued use of the website shall constitute acceptance of the new terms.
5. Security maintenance of user accounts/passwords
5.1 Account Management
Once you register as a user of this website, you will have a member account, which is your user name. If your user name contains illegal or sensitive words on the Internet, LuluKitty has the right to modify it on your behalf. You will be legally responsible for all actions that occur with your user name and password. Therefore, please keep your user name and password properly and do not disclose them to any third party. If you find that your password may have been leaked, please change it in time.
5.2 Account Security
You can change your password and information at any time by going to "Personal Information" in the "User Center". You can also close your old account and open a new one, but you must immediately notify our customer service staff so that the balance in your old account can be added to the new account. LuluKitty does not assume any responsibility for any loss or damage caused by your failure to properly keep your account and password.
6. User Management
6.1 User Responsibilities
The user will be solely responsible for the content of the information posted. The user's use of the service is subject to all local laws, national laws and international legal standards applicable to the website service. The user must comply with the following regulations:
1. Legality and compliance: Information released must comply with relevant Chinese laws and regulations.
2. Prohibition of illegal activities: You may not use the online registered user service to engage in illegal activities.
3. Network order: Do not interfere with or disrupt network services.
4. Comply with the Agreement: Comply with all network agreements, regulations and procedures for using network registered user services.
6.2 Violation Handling
Users are legally responsible for their actions in LuluKitty registered user services. If users disseminate or spread reactionary, pornographic or other information that violates national laws in LuluKitty registered user services, we will record this information in the system as evidence of the user's violation of the law and provide it to the relevant departments. At the same time, we will immediately delete this information without notifying the user and have the right to take further measures, including but not limited to suspending or terminating the user's account.
VII. Limited Liability
7.1 Company Information
Company Name: Guangzhou Huadu District Huacheng Yining Trading Company
Company Address: Room 806, Building C, Jinsha Tiandi, No. 1 Jiaoyu Road, Jinshazhou, Dali Town, Nanhai District, Foshan City, Guangdong Province, China
7.2 Limitation of Liability
LuluKitty reserves the right to pursue compensation for any direct, indirect, incidental, or special use of network membership services or illegal use of information sent by service users that damages or causes damage to LuluKitty's image and reputation.
8. Refusal to provide security
8.1 Service Risks
Users explicitly agree that the use of the email service is at their own risk. LuluKitty explicitly states that it does not provide any type of warranty, whether explicit or implicit. Users understand and accept that any information and data is up to the user and that the user shall bear all risks and responsibilities for system damage or data loss.
IX. Storage and Restriction of LuluKitty Registered User Service Information
9.1 Information Transmission
LuluKitty does not set an upper limit on the amount of information transmitted, but this website reserves the right to determine whether the user's behavior complies with the requirements and spirit of the LuluKitty registered user service terms. If the user violates the terms of service, his/her network registered user service account will be terminated. The copyright of all content on this website belongs to LuluKitty. Anyone who wants to reprint the content of the website must obtain authorization from LuluKitty, otherwise it will be considered as infringement.
10. Exemption from liability
10.1 Differences between product description and actual product
We will try our best to make the products on sale consistent with the product descriptions and pictures posted on the website. However, since the products are affected by various factors such as lighting, color scheme, equipment differences, color difference and resolution of each computer during the shooting process, we cannot guarantee that the information in the product description is exactly the same as the actual product sample. Especially in terms of color, only the actual product sample shall prevail.
10.2 Purchasing Service Time
Under normal circumstances, the purchasing service is usually completed within 6-15 working days (this also depends on the "international shipping method" selected by the user). However, no final commitment is made. If the website provided by the user is out of stock, the price changes, the delivery is not timely, the goods are abnormal, or other force majeure factors make it impossible to complete the purchasing service, we will communicate with the user in time to deal with it. LuluKitty will not be responsible for the user's losses caused by this.
10.3 After-sales service
If the product you purchased involves after-sales service (such as missing items, damage, defects, etc.), please refer to the "Product Return/Return Principles and Procedures" in the website help center and apply for after-sales service within 72 hours after the package is signed. After the deadline, it will not be accepted. For the specific refund policy, please refer to the "LuluKitty Refund Policy".
10.4 Delivery Failure
LuluKitty will not be held responsible for any failure to deliver the package to the destination due to user reasons (such as wrong address, no one to sign for the package, etc.). Users should ensure that the delivery information they provide is accurate.
10.5 Purchasing Conditions
LuluKitty's purchasing process does not accept any conditions agreed upon between customers and merchants. Members of this website can only enjoy the preferential activities and promotions announced by LuluKitty on its official website, and no longer enjoy any preferential activities on other merchant websites.
10.6 Prohibition of purchasing products on behalf of others
This website does not support the purchase of the following products: counterfeit items, prescription drugs, tobacco, lottery tickets, and adult magazines and DVDs. Users who attempt to purchase the above products will be considered a violation and may result in order cancellation or account suspension.
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Contact Us
If you have any questions or need further assistance, please feel free to contact our customer service team:
- Email: care@LuluKitty.com
- WhatsApp: (+971) 552-660-474
- Online Customer Service: 7x9 hours (09:00~18:00 Beijing time). Visit our website and click the "Online Customer Service" button at the bottom of the page to communicate with us in real time.
- Social Media:
- TikTok: @LuluKitty_uae
- Instagram: @LuluKitty_chinasourcing
Thank you for choosing LuluKitty. We will wholeheartedly provide you with quality service. If you have any questions or suggestions, please feel free to contact us.