The products purchased on the Lulukitty platform are all from third-party shopping platforms, not products sold by Lulukitty. Therefore, Lulukitty is not responsible for any infringement of product copyrights and intellectual property rights, and does not bear any legal liability.
In order to ensure that you can receive the goods you purchased smoothly, we will have corresponding processing standards for the arrived goods. Since Taobao and other similar websites may have illegal business practices, please shop with caution; the following special circumstances are deemed to be your consent and subsequent operations. If you have any questions, please contact customer service staff for verification when submitting the order.
1. Sensitive products:
Contains sensitive items such as essential oils, care solutions, lubricants, batteries, glue, etc. In order to ensure your normal delivery, we will take them out for you.
2. Customs policy:
Goods containing counterfeit brands, large amounts of liquids, powders, electrically charged goods, food, medicines, etc. may be subject to certain risks due to customs policies. This website is not responsible for customs clearance and bears relevant legal responsibilities for the consequences arising from the above risks.
3. Unable to inspect goods professionally:
If you purchase electrical appliances, branded goods, counterfeit goods, tickets, cards, models and other products, we will not be able to conduct professional inspections (quality, authenticity, completeness, etc.) of the products you ordered; when the quality inspectors accept the products, they can only check whether the appearance of the products is intact and whether the accessories are complete, but they cannot turn on the products to check whether there are any quality problems.
4. Fragile items:
Containing ceramics, glass products, irregularly shaped products (wipers, car fenders, etc.), etc., the products may be worn and broken due to multiple transfers during transportation, so please purchase with caution. We guarantee the integrity of the products before shipment, but if the products are damaged during delivery and are determined to be fragile by the logistics department, the resulting losses will be borne by you.
5. Customized products:
If the order you submit is for a customized product, we recommend that you negotiate with the merchant. Order the product according to your ideas and creativity. After successfully negotiating with the merchant, you only need to provide the merchant's Wangwang, contact information or code. We cannot conduct professional inspections for such products, and you will be responsible for any losses incurred.
6. Deposit order:
Due to the regulations of Taobao sellers, deposit orders cannot be cancelled after being placed, and you need to follow up on the information released by the seller to pay the balance before the goods can be shipped. If the balance is not paid within the deadline, the deposit will not be refunded.
7. The seller has low credibility:
It is recommended that you purchase goods from stores with a reputation of more than three hearts and a Taobao deposit. Stores with low merchant reputation and no insurance deposit may have disputes such as sellers not shipping, false shipping, after-sales service, and rights protection, and the resulting losses will be borne by you.
8. “CD” and “figure” products:
Since "CD" and "figures" products have high collection value, in order not to affect users' collections, the inspection standard for such products is not to remove the plastic bags. Only the appearance can be inspected for damage, and the details of the internal items cannot be verified. The resulting risks need to be borne by you.
If the order you submit involves the above risks, we will deem that you have read and accepted the above terms. Please be sure to read them carefully. Lulukitty reserves all rights of interpretation!