1. Regardless of whether the outer packaging is obviously damaged or torn, you must inspect the goods in front of the courier before signing for them, and make a note on the waybill before signing for them, or refuse to sign if there are any problems;
2. If the parcel you did not sign for in front of the deliveryman is damaged or missing, please keep the outer packaging box (including the sealing tape) and report it to the local post office within 2 days after signing for it (based on the delivery time on the logistics provider's website), and provide the goods invoice, photos of the actual goods and other information to contact us to apply for compensation from the post office on your behalf.
3. If the product you purchased has quality problems after using it for a period of time, as long as the product is still within the quality assurance period and has the original purchase receipt and product quality assurance card, you can entrust Lulukitty to contact the mainland China merchant to handle the return/exchange;
1) Because each seller/manufacturer has its own unique principles and methods for dealing with product quality issues (subject to the product quality assurance card), Lulukitty cannot guarantee that the manufacturer can fully meet your requirements, but will do its best to strive for your interests and satisfy you.
2) Lulukitty provides this agency service without charging any service fee, but you are responsible for the round-trip shipping costs of the goods. Lulukitty reserves the right to refuse this agency service for goods that do not meet the quality guarantee conditions.
We will not accept your request for return or exchange of goods in any of the following circumstances:
1. The product has been replaced, its original appearance has been changed, or parts are missing;
2. Unpacked goods, such as software packages, CDs, DVDs, cassettes, etc.;
3. Goods without original proof of purchase.
4. If there are any issues regarding missing items, damage, or defects, please contact customer service within 72 hours after signing for the package. No requests will be accepted after the deadline.
Pictures required for after-sales service application
1. If the product is damaged or has a large area of stains, please take a photo of the damaged or stained area and upload it
Example: Damaged goods, stained goods
2. If the size of the product you received does not match the size you purchased, you need to take a photo of the product with the size mark and upload it (if there is no size mark on the product, it cannot be verified)
Example: Size label
3. If the product you received does not match the style of the product you purchased, you need to take a photo of the overall product and upload it
Example: Overall picture of the product
4. If there are fewer items, please provide the order number of the item you are missing. Then upload the front picture of the parcel label you received, the unpacking area of the parcel outer packaging, and the weighing pictures of the item and the parcel, as shown in the figure.
5. If the package you received is wrong
Please take a photo of the package receipt and the items in the package, and provide the ID of one of the items received
6. If the weight of the package you received is incorrect: Please weigh the package before unpacking and upload the weighing picture