Compensation standard for package delivery:
We will not compensate for any loss, shortage, damage, or delay of mail during the delivery process due to reasons beyond our company's control. We are not liable for compensation for indirect losses and unrealized benefits. Please refer to the package compensation standard for details.
The following situations are not liable for compensation:
Due to force majeure (excluding insured mail).
Items that violate the prohibition or restriction of mailing shall be confiscated by the competent authority or dealt with in accordance with relevant laws and regulations.
When submitting, the email package should be intact without any signs of tampering, and the weight should not be reduced, but the contents should be short or damaged.
The recipient has signed for it according to the prescribed procedures.
Mail loss or delay caused by the customer's responsibility or the nature of the item being shipped.
If the customer fails to inquire and claim compensation from the date of self delivery of the email until the expiration of the inquiry period.
International mail is detained, confiscated, or destroyed by the recipient country in accordance with its domestic laws and regulations.
Prohibited items
Prohibit the delivery of goods without intellectual property rights - any products without intellectual property rights
According to relevant laws and regulations, it is strictly prohibited to deliver any goods that infringe on the intellectual property rights of others. This includes but is not limited to imitations, pirated products, or products manufactured and sold without the permission of the rights holder. Sending such goods not only violates legal regulations, but may also result in legal liabilities, including fines, confiscation of goods, etc. We encourage users to respect intellectual property rights and support the circulation of original and legal goods.
Items prohibited from mailing include but are not limited to:
Items prohibited from circulation or delivery by national laws and regulations;
Explosive, flammable, corrosive, radioactive, and toxic hazardous materials;
Reactionary newspapers, books, windows, or obscene materials;
Various currencies;
Items that pose a threat to public health;
Perishable items;
Live animals (excluding bees, silkworms, and leeches whose packaging ensures the safety of delivery and staff);
Items with improper packaging that may endanger personal safety, contaminate or damage other mail equipment;
Other items that are not suitable for mailing conditions.
Postal customs prohibit mailing
The nature of the item or its packaging is suspected of harming postal service personnel or contaminating mail or postal equipment.
Metal buckles and other items with sharp edges that may interfere with mail handling are used for sealing.
Various firearms, ammunition, explosive materials, flammable materials, perishable materials, radioactive elements and containers, strong poisons, anesthetics, biochemical products, and infectious materials.
Various publications, propaganda materials, printed materials, etc. that pose a threat to social security and stability, as well as are obscene.
Various items that pose a threat to public health.
The other party prohibits the entry or circulation of stalls or items.
In addition to the general regulations mentioned above, relevant regulations of the customs department should also be followed.
Postal regulations in Taiwan prohibit mailing
1. The nature of the item or its packaging is suspected of harming postal service personnel or contaminating mail or postal equipment.
2. Metal buckles and other items with sharp edges that may interfere with mail handling are used for sealing.
3. Flammable, explosive or other hazardous materials. However, if the filing agency packages perishable biological materials for mutual shipment in a special way and obtains a transportation certificate from the relevant competent department, they are not subject to this restriction.
4. Living animals. But bees, silkworms, leeches, parasites sent to each other by registration agencies, or insects used to eliminate pests are not subject to this restriction.
5. Radioactive materials.
6. Opium, morphine, and other anesthetics. However, for items that have been issued transportation certificates by relevant competent departments or documented by judicial authorities or judicial police agencies for the purpose of litigation evidence, and are exchanged as insured or declared value packages, or used as insured packages for medicine or scientific research, and approved by the delivery bureau, this restriction does not apply.
7. Obscene and indecent documents or items. However, if it is certified in writing by judicial authorities or judicial police agencies for the purpose of litigation evidence, it is not subject to this restriction to send registered letters or parcels to each other.
8. A document or item that is prohibited from entering the destination.
9. The relevant regulatory authorities in Taiwan prohibit the sale and manufacture of documents or items. However, if it is certified in writing by judicial authorities or judicial police agencies for the purpose of litigation evidence, it is not subject to this restriction to send registered letters or parcels to each other.
10. Lottery tickets and advertising flyers related to lottery tickets. However, if it is certified in writing by judicial authorities or judicial police agencies for the purpose of litigation evidence, it is not subject to this restriction to send registered letters or parcels to each other.
11. Other prohibited items as stipulated by laws and regulations.